If you use the valuation or appointment booking tools available on our Website we will ask you to provide us with some personal information, including your name, address, postcode, email and telephone / mobile number. This information allows us to provide you with a valuation for your vehicle, details for collection or drop-off of your vehicle and reminders of any valuation expiry.
We may also use your information to send you marketing material such as SMS messages and email newsletters that we think may be of interest to you. If you do not wish to receive this information from us then please ensure this is done by opting out of receiving marketing information.
Your personal information will be held and used in accordance with the Data Protection Act 1998. For research and analysis purposes, we may provide your personal information to our associated companies so that we can monitor and improve the services we provide.
You may be contacted by one of these third parties who, from time to time, provide us with an independent review, feedback, and marketing services. We use these services both to monitor our customer satisfaction as a way to improve our website and services. If you sell a vehicle to us or use our Website, you may be contacted by one of our third-party partners, requesting feedback or comments on your customer experience. These third parties will pass this information on to us, which will allow us to respond to your feedback should you have raised any concerns about our service provided. These partners will not use any personal information other than for these purposes and the use will be solely on behalf of us.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect the information we store about you, we cannot guarantee the security of any information transmitted via our Website; any transmission is at your own risk.
You have the right at any time to stop us from contacting you. If you want us to stop contacting you at any time please write to Customer Services.
To opt-out of email communications, you can click the unsubscribe link within the email you have received.
To opt-out of SMS communications, you can reply to the message received with the word ‘STOP’. If you have any questions or difficulties unsubscribing from email or SMS communications you can contact us.
You have the right to obtain a copy of the information that we hold about you. Any information request may be subject to a fee to meet our costs in providing you with details of the information we hold about you. You may also request correction or removal of any information that you believe to be inaccurate. Information requests should be made in writing to Customer Services.
When you visit our Website, we collect standard internet log information and details of visitor behavior patterns through the use of these cookies. We do this to find out things such as the number of visitors to the various parts of the Website.
A cookie is a small text file that can be stored by your computer’s hard drive that will then allow the site you are visiting to work or work more efficiently, as well as provide information to the owner of the site. For more information on cookies please visit allaboutcookies.org.
We collect this information in a way that does not identify anyone personally, and cookie information will not associate any data gathered from this site with any personally identifying information from any source. However, to get the most from our Website, you will need to have cookies enabled on your browser. If cookies aren’t enabled on your computer, it will mean that your experience will be limited and you may not be able to use certain sections, such as our valuation tool, as they were intended to be used.
Strictly necessary cookies:
Required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website.
Allow us to recognize and count visitors and see how visitors move around our Website when they are using it. This helps us to improve the way our Website works.
Used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences.
Third-party targeted cookies: